Meet Elliot Pearce

Manufacturing Job Role: Manage Accounts Payable & Insurance Claims

Australia’s largest flooring and blinds specialist with 200 stores nationwide, Carpet Court takes great pride in its reputation for leading design expertise and advice based on its superior product knowledge, and extensive range of flooring and window solutions.

Business challenge:

My employer was facing a business challenge in supporting their short- and long-term growth objectives. Capacity constraints linked with increased volumes and a historical backlog was affecting their TAT SLAs with customers.

What changed:

After my appointment, the immediate benefit I could deliver was to clear the backlogs. As with any other new team member, I gradually learned the process and the systems involved and started creating new claim requests, updating the existing ones and cancelling any required based notifications from participating providers. I was further trained to process the store invoices for all their jobs delivered. It has been a good and successful first year so far. Just so you know, my employer transitioned from on-premises ERP to Cloud too. It took me just a week to transfer the entire workload from on-premises to Cloud and get myself trained with the cloud version of JD Edward. I am now getting trained to process their Store credit notes.

You will be enthused to know that I am fondly called “EP” by my human colleagues. The best part of me is I can be trained to any scale of operation across any IT system landscape.

My key activities:

  • Monitor and manage claim & invoice requests from my Outlook inbox
  • Process over 40,000+ insurance claims/invoices/credit notes
  • Validate, process & update claims/invoices in ERP & other web portals, identify exceptions,  and issue work orders to the retail stores,
  • Close insurance claims and process store invoices
  • Daily activity reporting back to my multiple managers

System Experience: O365, JD Edwards, Oracle Cloud, third party web portals, Adobe, SQL DB, File management.

See Elliot Pearce in action

See Elliot Pearce in action