They are the next generation of fully skilled & custom trained Digital employees designed to perform end to end process transactions in volumes irrespective of time and place. Powered by Human AI, Machine learning, Intelligent Process Automation, Optical Character Recognition & other fit for purpose custom made software modules.
Any transactions which are rule based, governed by SLAs, repetitive and high in volume.
Anywhere between 4-6 weeks. It may vary at times depending on the functionality requirements of the digital worker.
The Specia Digital workers are restricted to only perform a permitted task at any point of time. However, it is fully capable of expanding its task scope followed by a week or 2 weeks of enhancement training.
This is the utmost important aspect of Specia Digital Workers. Apart from basic security aspects like authentication through native Active Directory integration using Kerberos, LDAP and single sign-on (SSO) using SAML 2.0., RBAC integrated with the SIEM systems, supports TLS encrypted data, it is fully governed by SOC2 Type1 compliance, PCI DSS compliant, SOX & HIPPA Compliant. It is also compliant to EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.
Typically, a Specia Digital worker can deliver a productivity gain 4-8X.
Like any other hiring process, there is a one time onboarding fee which will vary based on the number of systems involved to carry out the assigned task. The onboarding cost also includes the cost of training too. Hence there is no probationary period for your new digital colleague, it is ready to deliver from day one.
In reality, no. However, the schedules are designed by keeping in mind the volume & event triggers to optimise the utilisation of IT resources.
Just like any other human employee a Specia Digital Worker will need a virtual machine with an access to all the trade of tools (e.g., SAP, Oracle, SFDC, Zendesk etc) which is needed to perform a particular process task. And hey, it needs to be called by a name and thus needs an email ID of its own.eg: firstname.lastname@example.org.
1-2 hours of Process & System walkthrough with a business SME. It can be done remotely or being in the office premise.
To avoid making mistakes in the actual world, it needs a test environment of applications which are used for carrying out the assigned job on a trial basis, getting its hand dirty and get skilled up to the expectation.